Verzendbeleid

1. General

At toyscitys, we strive to deliver your order quickly, safely, and in perfect condition. By placing an order with Nuvéna Naturals, you agree to the terms of this shipping policy.

2. Processing Time

Orders are generally processed, checked, packed, and handed over to the carrier within 1–3 working days after receipt of payment.
During busy periods such as holidays, sales, promotions, or high demand, processing time may be longer.

We are not liable for delays in processing due to unforeseen circumstances or force majeure.

3. Delivery Time

The average delivery time is 5 to 14 working days after shipment.
In some cases, delivery may take longer due to:

Busy carriers.
Holidays or seasonal influences. Customs inspections or import procedures.

Important: All delivery times are indicative and not binding. We are not liable for delays beyond our control.

4. Shipping costs

Shipping costs are displayed during checkout.

Promotions such as free shipping apply only if explicitly stated on our website.

Free shipping can be combined with insurance for theft, loss, or damage, if indicated.

5. Customs, taxes, and import duties

For international shipments, customs costs, import duties, and taxes may apply.

These costs are entirely at the customer's expense and are beyond our control. We are not responsible for delays or extra costs resulting from customs procedures.

6. Incorrect or incomplete address details

You are responsible for correctly and completely entering your address details.
If an order is delayed or cannot be delivered due to incorrect or incomplete details, we are not liable, and any additional shipping costs will be passed on to the customer.

7. Loss or damage during shipment

We pack our products carefully to prevent damage during transport.

If your order arrives damaged, you must contact us within 7 days of receipt  xingyunliuanqi@gamil.com, including clear photos of the product, the packaging, and the shipping label.

We will assist you in filing a claim with the carrier, but are not liable for loss or damage caused by third parties. 8. Order Tracking

After shipment, you will receive a shipping confirmation by email with a tracking number.

Tracking information may take up to 5 working days after shipment to become fully visible.

9. Returns

Returns must always be registered in advance xingyunliuanqi@gamil.com

Returns that have not been registered in advance, and for which the customer has not received the correct return address from us, are not eligible for a refund.

The costs and risks of return shipments lie entirely with the customer.

For hygienic reasons, opened products with a broken seal cannot be returned.

10. Shipping Location

Our products are shipped from our fulfillment center in China. As a result, international delivery times, customs procedures, and any additional costs may apply.